Terms & Conditions

Ruhe Global Resources (“Ruhe”, “we”, “us”) is a study abroad advisory and admissions agency with its head office in Abuja, Nigeria, and an office in the United Kingdom. We are an ICEF Accredited Agency (agency number 3667).

Scan the QR code on the badge to verify our current ICEF status, or read how the programme works on the ICEF website.

By creating an account, using our website or portal, ticking the declarations and signing your application form, or paying us, you agree to these Terms and to our Privacy Policy. The declarations in your application form are part of these Terms. If you do not agree, please do not use our services.

We advise candidates and assist them in applying to international institutions. We also give guidance on visas, accommodation and related services listed on our website.

• We do not guarantee an admission offer to any specific country, university or course. That is the right of the university alone.
• The final decision to issue, reject, cancel or withdraw an admission offer lies with the university, not with us, and it can happen at any stage of an application.
• We do not guarantee a visa.
• Information about courses, fees, intakes and entry requirements can change. Please confirm it with the institution before you decide.

• You are a genuine student.
• All your answers are true and complete to the best of your knowledge.
• You have not presented, and will not present, now or in the future, any false document.
• You will tell us of any change in the information or circumstances you gave us for your application.
• You will make sure all your concerns are answered before you pay.
• You will keep your account details private. If you are under 18, your parent or guardian will sign where needed.

• Our services have service fees, and may have administrative charges and processing fees. They are shown to you before you pay.
• Payments to us are made through the portal using our payment provider, Paystack.
• Payments to institutions, such as tuition, deposits and application fees, are separate. They are governed by that institution’s own rules.
• It is your responsibility to make sure all your concerns are addressed before you pay.

• This includes administrative charges, processing fees and all service fees.
• If our services are cancelled at any stage, no service charges are refunded.
• We may keep any service fee you have paid if you cancel your application at any stage, or if you give misleading or incomplete information.
• If your visa is refused, fees you paid to an institution may be refundable. The institution makes the refund, deducting its own non-refundable charges, at the time and date it states. Our service fees stay non-refundable.
• Nothing in this section limits a right to a refund that the law gives you and that cannot be excluded.

In your application form you tell us whether you have used another agent for your application. By completing the form you agree to transfer to Ruhe Global Resources any previous and existing admission applications made by you or by any named or unnamed agent, and any offers you hold, so that we can continue your application at any stage.

We may contact institutions, and your previous agent where needed, to confirm the change.

You can sign your application form with an electronic signature. By signing the form and making payment, you confirm that you have understood and accepted all our terms and conditions.

Every application must be signed by the applicant, or by a parent or guardian where the applicant is under 18 or where it is otherwise necessary.

Each applicant is looked after by a counsellor, and we may change your counsellor when we need to. Meetings take place by video call or phone. Our counsellors advise you, but the decisions about your application are yours.

We contact you through the portal, email, phone and WhatsApp. Please keep your contact details up to date so you do not miss important messages.

• Use them only for lawful purposes and only for your own application, or for an applicant you are the parent or guardian of.
• Do not try to reach another person’s account or any part of our systems you are not allowed to use.
• Do not upload false documents or anything harmful, and do not copy our data with automated tools without our written permission.
• We may suspend or close an account that breaks these rules or where we suspect false information or fraud.

We work with many institutions and use services run by other companies, such as Zoho Meeting and WhatsApp. They have their own terms and policies, and we are not responsible for what they do or decide.

The content of our website and portal, including text, images, logos and software, belongs to Ruhe Global Resources or is used with permission, and you may not copy or reuse it without our written permission. The ICEF badge belongs to ICEF and is shown under ICEF’s terms of use.

• We are not responsible for decisions made by institutions or immigration authorities, or for delays on their side.
• We are not responsible for loss caused by information or documents you gave us that were wrong, incomplete or false.
• We are not liable for indirect or consequential loss.
• Our total liability to you for any claim about a service is limited to the service fees you paid us for that service.

Nothing in these Terms limits liability for fraud, for death or personal injury caused by negligence, or for anything else the law does not allow us to exclude.

We want to put things right quickly. If you have a complaint:

1. 1

   Tell us

   Email admissions@ruheglobalresources.com or call one of our offices. For complaints you can also call +44 7448 387659 or +234 705 235 4312.

2. 2

   Escalate

   If it is not settled, ask for it to be passed to a senior manager, who will review it.

3. 3

   Mediation

   If we still cannot agree, we will both try in good faith to settle it by mediation before going to court.

4. 4

   Legal proceedings

   These Terms are governed by the laws of the Federal Republic of Nigeria, and the courts of the Federal Capital Territory, Abuja, decide any dispute we cannot settle. This does not take away consumer rights that apply to you where you live and that cannot be excluded.

As an ICEF accredited agency we have accepted the ICEF Agency Code of Conduct. If you believe we have broken it, you may also report it to ICEF (icef.com).

We may update these Terms. The date at the top of this page shows the latest version. If a change is significant we will tell you by email or in the portal, and by continuing to use our services after that you accept the updated Terms.

Email: admissions@ruheglobalresources.com Website: www.ruhegr.com